Refund policy

Return & Refund Policy

 

Last Updated: November 2025

At Gamal Homespace, we value your satisfaction and strive to ensure that every product you purchase meets your expectations. If for any reason you are not completely satisfied with your order, we’re here to help.

 

1. Returns

 

We accept returns within 3 days of delivery, provided the item meets the following conditions:

  • The product is unused, unwashed, and in its original packaging.

  • The item is in the same condition as when you received it (no scratches, dents, or damages).

  • You have the receipt or proof of purchase.

To initiate a return, please contact us through:

📞 Phone/WhatsApp: 0718 934 263 📧 Email: sales@gamalhomespace.co.ke

Please include your order number, reason for return, and clear photos of the item (if defective or damaged).

 

2. Non-Returnable Items

 

For hygiene and safety reasons, the following items typically cannot be returned:

  • Used kitchenware or cookware

  • Opened food storage containers

  • Items sold under “Clearance” or “Final Sale”

  • Gift cards

 

3. Refunds

 

Once we receive and inspect your return, we’ll notify you of the status of your refund. If approved, your refund will be processed within 5–7 business days through your original method of payment.

If your return is rejected (e.g., used or damaged items), we’ll contact you to arrange for pickup or reshipment at your cost.

 

4. Exchanges

 

We replace items only if they are defective or damaged. If you need an exchange for the same product, contact us through the provided phone number or email within 3 days of delivery.

 

5. Shipping for Returns

 

Customers are responsible for the cost of return shipping unless the return is due to an error or defect on our part.

If returning a high-value item, we recommend using a trackable shipping service to ensure your return reaches us.

Return Address: Gamal Homespace Imenti House, Tom Mboya Street 2nd Floor, Shop 12 Nairobi, Kenya

 

6. Contact Us

 

For any questions or concerns about returns, refunds, or exchanges, reach us via:

📞 Phone/WhatsApp: 0718 934 263 📧 Email: sales@gamalhomespace.co.ke

We’re here to make your shopping experience smooth and worry-free.