Shipping policy

Shipping Policy

 

Last Updated: November 2025

 

1. Delivery Coverage

 

We offer countrywide delivery across Kenya, serving customers both within Nairobi and in other counties. Whether you are in the city or upcountry, Gamal Homespace ensures your products reach you safely and on time.

 

2. Delivery Times

 

  • Nairobi and Environs: Orders within Nairobi are typically delivered within 1 to 3 hours depending on location and order time. We strive to ensure same-day delivery for all Nairobi orders placed before 4 PM.

  • Outside Nairobi: Orders outside Nairobi are typically delivered within 1 business days, depending on courier schedules and destination.

 

3. Delivery Fees

 

Our delivery fees vary based on your location and the size of your order. The applicable fee will be communicated before dispatch. Please note that we do not charge any additional handling fees.

 

4. Order Processing

 

All orders are processed within 1 business day of placement. After placing your order, our team will contact you via phone call or the provided phone number to confirm details before dispatching your package.

 

5. Order Tracking

 

Customers receive delivery updates and tracking information directly through SMS or phone call. You can also reach out to us anytime for updates on your order status.

 

6. Extra Delivery Charges

 

Deliveries to remote or hard-to-reach areas such as Lamu, Lodwar, Tana River, Moyale, Wajir, Marsabit, and Samburu may attract additional delivery fees. Please contact our team for a quote before placing your order if you are located in these regions.

 

7. Returns and Refunds

 

If you wish to return an item, please refer to our Return & Refund Policy. Customers are responsible for covering the cost of return shipping unless the item received is defective or incorrect.

 

8. Contact Information

 

For any delivery-related questions or to report a delivery issue, please contact us:

📞 Phone: 0718 934 263 📧 Email: sales@gamalhomespace.co.ke Address: Gamal Homespace, Imenti House, Tom Mboya Street 2nd Floor, Shop 12, Nairobi, 00100, Kenya

 

9. Policy Updates

 

We may update or modify this shipping policy at any time to reflect changes in our delivery practices. Any updates will be posted on our website, and customers will be notified where applicable.

 

10. Customer Responsibilities

 

Customers are responsible for providing accurate shipping information. Any additional costs or delivery delays arising from incorrect details will be the responsibility of the customer.

Thank you for shopping with Gamal Homespace — your trusted destination for quality home and kitchenware.